Refund policy

We want you to pay only for what you actually use. Last updated 2026-10-30.

1. Full refund: within 7 days, no usage

If you ask for a refund within 7 days of payment and have not used the paid service in that time (no messages sent to the agent and no cloud terminal session), you get 100% of the amount back.

2. Partial refund: within 7 days, some usage

If you have used the service, we refund the part you did not use. A plan fee pays for two things in equal shares:

• AI usage (50% of the fee): the AI work done for your account. Every account shows this live under Your usage.
• Cloud terminal (50% of the fee): the cloud computer kept running for you, counted in days out of the billing period.

Refund = 50% of the fee × (share of the AI allowance not used) + 50% of the fee × (share of terminal days not used).

Example: on the ₹5,000 Standard monthly plan, if you used 20% of the AI allowance and the terminal for 3 of 30 days, the refund is ₹2,500 × 0.80 + ₹2,500 × 0.90 = ₹4,250. The same rule applies to yearly plans and to Pro add-on blocks, using the price actually paid.

3. After 7 days

After 7 days from payment the current billing period (monthly or yearly) is not refundable, except where the law requires otherwise. You can cancel at any time so you are not charged again (see the cancellation policy).

4. Not refundable

• Accounts suspended for breaking the terms of service.
• Payment provider fees that the provider itself does not return to us, where the law allows us to keep them.

5. How to ask

Email contact@jayadevrana.com from the address on your account with your payment reference. We reply within 2 business days. Approved refunds go back to the original payment method within 5–7 business days (your bank may take a little longer to show it).